Trust & Safety
We believe in honest transparency. This page explains exactly what our verification badges confirm, what they don't, how we handle bad leads, and what happens when something goes wrong.
What Verification Actually Means
We use the word "Reviewed" deliberately. Not "Certified." Not "Approved." Here's the difference.
Identity Reviewed
What it means
We have reviewed a government-issued ID and confirmed the provider's identity matches their account.
Does not verify criminal history, professional competence, or past work quality.
Insurance Reviewed
What it means
We have reviewed a certificate of insurance and confirmed active coverage at the time of review.
Does not guarantee coverage remains active or applies to your specific project.
License Reviewed
What it means
We have reviewed a professional or trade license and confirmed it was valid at the time of submission.
Does not guarantee the license is current or covers all services offered.
Turnvera™ is a connection platform. We do not employ service providers, supervise their work, or guarantee outcomes. Always verify credentials independently before hiring. Georgia requires licensure for certain trades — confirm licensure and insurance directly for your specific project.
Performance Record
The provider reputation system is launching with the network. When live, every provider's record will include the metrics below — visible to property professionals before they purchase a lead.
Star rating
Average rating from completed turns, submitted by property professionals.
On-time completion rate
Percentage of jobs completed by the agreed deadline.
Response time
Average time from lead purchase to first contact with the property professional.
Rework rate
Percentage of completed jobs that required a return visit for quality issues.
Total turns completed
Cumulative number of property turns completed through the Turnvera platform.
Verification status
Current status of identity, insurance, and license reviews.
Bad-Lead Guarantee
Every lead purchase includes our bad-lead guarantee. If a lead doesn't meet the standard, you get a refund or credit — no runaround.
What qualifies as a bad lead
- Disconnected or wrong contact number
- Service requested does not match what was advertised
- Duplicate lead you already received
- Property is outside your stated service area
- Professional had already hired someone before your purchase
Refund or credit window
File within 7 days of lead purchase. Refunds are issued to the original payment method or as platform credit at your option.
How to file
Use the "Report a bad lead" option in your provider portal, or email support@turnvera.com with your lead ID and the reason.
How We Handle Misconduct
Reports of misconduct are taken seriously. Here is the process from report to resolution.
Report
Use the in-platform reporting tool or contact support@turnvera.com with details of the incident.
Review
Our team reviews the report within 5 business days. We may contact both parties for additional information.
Action
Depending on findings: warning, temporary suspension, or permanent removal from the platform. Serious violations are reported to relevant authorities.
Frequently Asked Questions
What does "Identity Reviewed" mean?
We have reviewed a government-issued ID and confirmed the provider's identity matches their account. It does not verify criminal history, professional competence, or past work quality.
What does "Insurance Reviewed" mean?
We have reviewed a certificate of insurance and confirmed active coverage at the time of review. It does not guarantee coverage remains active or applies to your specific project.
What does "License Reviewed" mean?
We have reviewed a professional or trade license and confirmed it was valid at the time of submission. It does not guarantee the license is current or covers all services offered.
What qualifies as a bad lead?
A bad lead is one where: the contact number is disconnected or wrong, the service requested does not match what was advertised, the lead is a duplicate you already received, the property is outside your stated service area, or the professional had already hired someone before your purchase. File within 7 days of purchase.
Does Turnvera employ service providers?
No. Turnvera is a connection platform. We do not employ service providers, supervise their work, or guarantee outcomes. All work is performed by independent providers.
Does Georgia require contractors to be licensed?
Yes. Georgia requires licensure for certain trades including electrical, plumbing, HVAC, and general contracting above certain dollar thresholds. Property professionals should independently confirm licensure and insurance for their specific project before hiring.